Policies at Craft99
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
Free Shipping
We offer a wonderful free shipping service. There are some requirements to obtain free shipping. Please see below:
Free Shipping only qualifies for economy shipping. Economy shipping takes 7-10 days for delivery, not including processing times.
Free Shipping is excluded from All International Orders, AK, HI and PR. We apologize.
Our Shipping Policy
Shipping Information
Shipping Locations:
We ship from Downtown Los Angeles, CA and we can ship to the following locations:
+ United States (Including Territories)
+ Canada
Shipping Options Available
Economy Ground (2-9 Business Days)
Standard Ground (1-6 Business Days)
3 Day (3 Business Days) – Cut off time for 3 Day Shipping is 1PM PST
2 Day Air (2 Business Days) – Cut off time for 2 Day Air Shipping is 1PM PST
Next Day Air (1 Business Day) – Cut off time for Next Day Air Shipping is 1PM PST
*Please note, the above shipping options times are time in transit only, they do not include our processing times which may be between 1-2 business days. If you require a package for an exact date, please contact our customer service team to make sure you have selected the adequate shipping method.
Time Frames
In-stock orders usually take same day to 1 business days to fill. Larger sized orders may take longer. If items are out of stock, it can take from 1-5 business days to restock items. Once restocked, your order will ship immediately. If we cannot restock out of stock items from your order we may contact you to determine which course of action you would like to pursue (exchange for another item, ship without, cancel order).
Once your order has been shipped, time in transit can range from 1-9 business days depending on your location and/or shipping method you choose. Locations closer to our warehouse (Downtown, CA) will receive orders sooner than those further away.
Once your order has shipped, you will receive a shipping confirmation with a tracking number to track our package. If you do not receive a tracking number, you may contact us for one. Before doing so, please check your junk/bulk mail folders first. You can also alternatively log in to your account to access your tracking information.
If you require a package for an exact date, please contact our customer service team to make sure you have selected the adequate shipping method.